![]() I had a Cadillac and I took it to the Cadillac dealer. It wasn't like I was taking it to a mom-and-pop shop. Since my account only covers rental reimbursement for five days, I ended up paying for an extra two for a rental car, which shouldn't have occurred. Again….by far the worst, and I’ve flown Spirit!!Īnother point is, my car sat in the shop for almost a week for a day and a half's worth of repairs, because whoever was supposed to be inspecting it and the dealer weren't on the same page. They can also teach their reps some customer service. At least if your car breaks down that account won’t tell you that you’re not covered. Then pay $200 a month to that account for 3 years. The down payment you would’ve paid to ENDURANCE can be taken and put into a savings account. Be your own warranty/assurance and put funds away each month for an emergency car situation. Do yourself a favor and stay away from ENDURANCE. I have 5 children (hence the need for a SUV) and would have already maxed out the 5 days and my car is no where close to operable. My car has been in the shop for a week and I was only given the option to rent a mini compact car for a maximum of 5 days. They don’t even cover a comparable rental car in the event of an emergency. The only thing I can say I received on behalf of ENDURANCE was a battery boost and a tile. I could’ve taken that $8,000 and put it towards my car repairs now and in the past and still had money left over. Never again will I be tricked into purchasing a car warranty. Someone like myself would not have understood that. The manual said they pay for “all pulleys” but then the rep says it’s only referencing all pulleys for the timing belt not the car. Absolutely absurd! Also the manual is written in a way to confuse women and those who are not knowledgeable about cars. When I attempted to get a resolution from the rep, asking her what can be done to help I was told I should have read the entire manual within the timeframe given. I was told a second time that none of the listed items were covered in my warranty. The belt that powered the alternator broke and damaged the alternator, the engine mount, pulleys and brackets. Now my car has an issue with the alternator. When I inquired, the rep herself stated it should be covered but after talking to her supervisor I was told nothing would be covered because that particular electrical issue was not covered by the warranty. Despite the manual saying they covered a/c, heating, electrical and luxury electric issues I was told they would not cover ANYTHING and had to pay out of pocket. My radio, power seats, windshield wipers, power windows and a/c heat system stopped operating. The first situation I had, my electrical unit stopped working. So far my car has had 2 separate issues and BOTH times I was told by Endurance Car Warranty that my claim wasn’t covered. Had I just not had the experience with the unskilled worker, it probably would have been a great experience overall. When I finally talked to the right person a couple of weeks ago, I had a check in less than five days. She kind of gave me some wrong information. I took it in on the 27th, and I called them on the 3rd, asking what I should get reimbursed for. I took my car in right after the holidays. I was not happy with the lady that was not very helpful when I called in. I got 300 dollars and something back from it. The whole bill was almost a grand, and I had to pay $450. My Cadillac had a component that went out. Then I had a process to go through with it. What's really covered?” So, I called and asked about it. ![]() I'm like, “Well, that's $400 more than my deductible. I have a deductible, and I ended up paying almost $500. As far as the issue, one of the control module things went out, and it was causing electric components of the system not to run.
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